We’re here to help
Our customer service team is based at our fulfillment center in Maryland, USA. We handle all inquiries personally – no outsourced chat bots.
Business hours
Monday – Friday, 9:00 AM to 6:00 PM (Eastern Time, UTC‑5)
Closed on weekends and US federal holidays.
Ways to reach us
Phone
+1 443-674-2488
(Please call during business hours. If you reach voicemail, leave a message and we will return your call within one business day.)
info@forever21.top
We typically reply within 24 hours on business days.
Physical address (for returns and correspondence)
210 West Claiborne #101
North East MD 21901
United States
Note: This is not a public retail store. Returns must follow our Return & Refund Policy – please obtain a return label before sending any package.
Contact form
You can also use the form on our website (on the “Contact” page). Please provide your order number (if applicable) and a brief description. We will get back to you as quickly as possible.
For Google Merchant Center verification
If you are a Google representative verifying our policies, all contact information above matches exactly the information provided in our GMC account and on our Shipping, Returns, Terms, and Privacy pages.